Return Policy
Last updated: September 2026 · Business-to-business wholesale export terms
Claims Window
Claims for damaged or incorrect goods must be reported within 7 days of container delivery, with your order number and photographic evidence sent to our email or WhatsApp.
Pre-Shipment Quality Control
Every order passes a quality check at loading before containers are sealed. Buyers may request inspection documentation for their shipment.
Manufacturer Warranty
New tires carry the applicable manufacturer's warranty where offered by the brand. We facilitate warranty claims with the manufacturer but do not issue warranties ourselves.
Return Shipping & Costs
Return freight is at the Buyer's cost unless the issue arose from a company error (wrong size or brand shipped). Approved defects are typically resolved through pro-rata credit on your next container or a refund by bank transfer.
Non-Returnable Situations
We cannot accept returns for tires damaged by buyer-side storage, mounting, or use; for containers opened beyond standard inspection without a documented claim; or for orders cancelled after loading has begun.
How to Start a Claim
Contact us at alloywheelsdoctor@gmail.com or WhatsApp +66 88 277 2645 with your order number, affected sizes and quantities, and clear photos of the issue. Our team reviews claims within 3 business days and confirms the resolution — credit, replacement in your next container, or refund.